Focusing on your customer expert solutions to everyday challenges
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| Corporate Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston
Harvard Business Review
2011
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| Series: | Pocket mentor series
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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The customer service survival kit what to say to defuse even the worst customer situations
