The well-managed healthcare organization

• Main Authors: White, Kenneth R. 1956- Kenneth Ray (Author), Griffith, John R. (Author)
• Format: Book
• Language: English
• Published: Chicago, Illinois Health Administration Press 2010
• Edition: Seventh Edition
• Subjects: Health Services Administration > United States
• Online Access: Click Here to View Status and Holdings.
• Item Description: Griffith's name appears first on the earlier edition
• Physical Description: xxvii, 554 pages illustrations 27 cm
• Bibliography: Includes bibliographical references and index
• ISBN: 9781567933574; 1567933572

The Well-Managed Healthcare Organization continues its position as the most comprehensive resource on healthcare management This edition draws on the experiences of high-performing and Malcolm Baldrige Award-winning organizations. It describes the key drivers of success: # A culture of empowerment and responsive leadership that promotes teamwork among physicians, nurses, and other staff # A system for continuous improvement that emphasizes process analysis, negotiated goal setting, measurement, benchmarking, and rewards This edition also includes: # A new chapter on building a culture of shared values, empowerment, communication, and service excellence # A new chapter on the organizational infrastructure that sustains continuous improvement # Strategies for building clinical processes that delight not only physicians and nurses with effective protocols but also patients with responsive, individualized care # Best practices for various operational functions, including comprehensive performance measures and organizational models # Strategies for retaining and increasing the contribution of clinical and administrative staff # Reader-friendly aids, such as on-the-page definitions of terminology, synopses of chapter contents, and questions for reflection or discussion The first edition of The Well-Managed Healthcare Organizationwon the American College of Healthcare Executive's James A. Hamilton Book of the Year Award