Consumer-centric healthcare opportunities and challenges for providers

• Main Authors: Konschak, Colin B. (Author), Jarrell, Lindsey B. (Author)
• Format: Book
• Language: English
• Published: Chicago, Illinois Health Administration Press 2011
• Series: Management series (Ann Arbor, Mich.)
• Subjects: Delivery of Health Care > organization & administration > United States; Community Participation > United States; Marketing of Health Services > United States; Patient Satisfaction > United States
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xiii, 218 pages illustrations 23 cm
• Bibliography: Includes bibliographical references and index
• ISBN: 9781567933673; 156793367X

Consumer-Centric Healthcare: Opportunities and Challenges for Providers is an easy-to-follow blueprint for understanding and adapting to consumerism. Each chapter explores key trends and outlines the implications for your organization. The authors focus on growth opportunities and provide the resources you need to start implementing change.The book is filled with practical strategies, examples from leading organizations, tips and insights, web links, and suggestions for further reading.Topics explored include: Patients' desires and expectations Provider transparency The role of information technology Personal health records Consumer-directed health plans Convenience care and boutique medicine Telemedicine Global and regional medical tourism The impact of social media Direct marketing to consumers