Building great customer experiences

Saved in:

Bibliographic Details
Main Author:	Shaw, Collin
Other Authors:	Ivens, John
Format:	Book
Published:	Basingstoke Palgrave Macmillan 2005
Edition:	Revised ed.
Subjects:	Customer services Consumer satisfaction Experience Customer relations
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-482551
020	#	#	\|a 9781403939494
020	#	#	\|a 1403939497
040	#	#	\|a ITMB \|d DLC
090	0	0	\|a HF5415.5 \|b .S539 2005
100	1	#	\|a Shaw, Collin
245	1	0	\|a Building great customer experiences \|c Colin Shaw, John Ivens
250	#	#	\|a Revised ed.
260	#	#	\|a Basingstoke \|b Palgrave Macmillan \|c 2005
300	#	#	\|a xxii, 218p. \|b ill. \|c 24cm
500	#	#	\|a Includes index
650	#	0	\|a Customer services
650	#	0	\|a Consumer satisfaction
650	#	0	\|a Experience
650	#	0	\|a Customer relations
700	1	#	\|a Ivens, John
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=482551
964	#	#	\|c BOK \|d HS
998	#	#	\|a 00250##a002.17.2\|\|00260##a002.17.2\|\|00260##b002.17.2\|\|00260##c002.17.2\|\|00300##a002.17.2\|\|00300##b002.17.2\|\|00300##c002.17.2\|\|00500##a002.17.2\|\|