Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits
Saved in:
Main Author: | Goodman, John A. |
---|---|
Format: | Unknown |
Published: |
New York
AMACOM
2009
|
Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Customer experience 3.0 high-profit strategies in the age of techno service
by: Goodman, John A.
Published: (2014) -
Customer bonding pathway to lasting customer loyalty
by: Cross, Richard 1947-, et al.
Published: (1995) -
Beyond customer service keeping customers for life
by: Gerson, Richard F
Published: (1992) -
Customer service a practical approach
by: Harris, Elaine K
Published: (1996) -
How to turn customer service into customer sales
by: Katz, Bernard
Published: (1988)