THE QUALITY LIBRARY A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers
Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine...
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Chicago
American Library Association
2008
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Integrating total quality management in a library setting 
Library Evaluation A Casebook and Can-Do Guide