THE QUALITY LIBRARY A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers

• Main Authors: Laughlin, Sara 1949- (Author), Wilson, Ray W. (Author)
• Format: Book
• Language: English
• Published: Chicago American Library Association 2008
• Subjects: Library administration > United States; Total quality management > United States; Library planning > United States; Customer services > United States
• Online Access: Click Here to View Status and Holdings.

Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine...

Table of Contents:

• The continuous improvement approach
• Identify library processes and assess their importance and condition
• Standardize the process
• Measure process performance
• Rapidly improve the process
• Manage process improvement throughout the library system