THE QUALITY LIBRARY A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers

THE QUALITY LIBRARY A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers

Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine...

Full description

Saved in:
Bibliographic Details
Main Authors: Laughlin, Sara 1949- (Author), Wilson, Ray W. (Author)
Format: Book
Language:English
Published: Chicago American Library Association 2008
Subjects:
Library administration > United States
Total quality management > United States
Library planning > United States
Customer services > United States
Online Access:Click Here to View Status and Holdings.
Tags: Add Tag
No Tags, Be the first to tag this record!

Internet

Click Here to View Status and Holdings.

Similar Items