THE QUALITY LIBRARY A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers
Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine...
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| Main Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
Chicago
American Library Association
2008
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 005 | 2024226141248 | ||
| 008 | 240326t20082008XXU ag# ##001 ##eng#D | ||
| 020 | # | # | |a 9780838909522 |q paperback |
| 020 | # | # | |a 0838909523 |q paperback |
| 040 | # | # | |a DLC |b eng |d UiTM |e rda |
| 090 | 0 | 0 | |a Z678 |b .L345 2008 |
| 100 | 1 | # | |a Laughlin, Sara |d 1949- |e author |
| 245 | 1 | 4 | |a THE QUALITY LIBRARY |b A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers |c Sara Laughlin and Ray W. Wilson |
| 264 | # | 1 | |a Chicago |b American Library Association |c 2008 |
| 264 | # | 4 | |c ©2008 |
| 300 | # | # | |a xiv, 144 pages |b illustrations |c 28 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 500 | # | # | |a reprint edition 2011, for sale in Asia, excluding India |
| 504 | # | # | |a Includes bibliographical references (p. 137-139) and index |
| 505 | 0 | # | |a The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system |
| 520 | # | # | |a Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library's goals and missions. Staff will also learn how to statistically document the new process's performance, giving the library a means to quantify its effects. |
| 650 | # | 0 | |a Library administration |z United States |
| 650 | # | 0 | |a Total quality management |z United States |
| 650 | # | 0 | |a Library planning |z United States |
| 650 | # | 0 | |a Customer services |z United States |
| 700 | 1 | # | |a Wilson, Ray W. |e author |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=480739 |
| 964 | # | # | |c BOK |d P1 |
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