The world of customer service

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Bibliographic Details
Main Author: Gibson-Odgers, Pattie
Format: Book
Published: Mason, Ohio South-Western Cengage Learning 2012
Edition:3rd ed
Subjects:
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:ix, 210 p. ill. 28 cm
Bibliography:Includes bibliographical references and index
ISBN:9780840064240 (pbk.)
0840064241 (pbk.)