Calming upset customers stay in control ... in any situation

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Bibliographic Details
Main Author:	Morgan, Rebecca L.
Format:	Book
Published:	[Rochester, N.Y.] Axzo Press 2009
Edition:	4th ed
Series:	Fifty-Minute series
Subjects:	Customer services Consumer complaints
Online Access:	Click Here to View Status and Holdings.
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MARC


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001	wils-476360
020	#	#	\|a 9781426018343
020	#	#	\|a 1426018347
040	#	#	\|a N$T \|d ITMB
090	0	0	\|a HF5415.5 \|b .M67 2009
100	1	#	\|a Morgan, Rebecca L.
245	1	0	\|a Calming upset customers \|b stay in control ... in any situation \|c Rebecca L. Morgan
250	#	#	\|a 4th ed
260	#	#	\|a [Rochester, N.Y.] \|b Axzo Press \|c 2009
300	#	#	\|a ii, 86 p. \|b ill. \|c 26 cm
490	1	#	\|a A fifty-minute series book
500	#	#	\|a "A Crisp fifty-minute series book."
504	#	#	\|a Includes bibliographical references (p. 86)
650	#	0	\|a Customer services
650	#	0	\|a Consumer complaints
830	#	1	\|a Fifty-Minute series
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=476360
964	#	#	\|c BOK \|d BM