Customer experience future trends and insights

Saved in:

Bibliographic Details
Main Author:	Shaw, Colin 1958-
Other Authors:	Dibeehi, Qaalfa, Walden, Steven
Format:	Unknown
Published:	New York Palgrave Macmillan 2010
Subjects:	Customer relations > Management
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-475662
020	#	#	\|a 9780230247819(hbk.)
020	#	#	\|a 0230247814(hbk.)
040	#	#	\|a UKM \|d ITMB
090	0	0	\|a HF5415.5 \|b .S532 2010
100	1	#	\|a Shaw, Colin \|c 1958-
245	1	0	\|a Customer experience \|b future trends and insights \|c Colin Shaw, Qaalfa Dibeehi, Steven Walden
260	#	#	\|a New York \|b Palgrave Macmillan \|c 2010
300	#	#	\|a xvii, 199 p. \|b il \|c 25 cm
504	#	#	\|a Includes bibliographical references (p. 187) and index
650	#	0	\|a Customer relations \|x Management
700	1	#	\|a Dibeehi, Qaalfa
700	#	#	\|a Walden, Steven
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=475662
964	#	#	\|c BOK \|d BM
998	#	#	\|a 00260##a0011.2.2\|\|00260##b0011.2.2\|\|00260##c0011.2.2\|\|00300##a0011.2.2\|\|00300##b0011.2.2\|\|00300##c0011.2.2\|\|01700##a0011.2.2\|\|