Service management the new paradigm in retailing

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Bibliographic Details
Other Authors:	Kandampully, Jay
Format:	Unknown
Published:	New York Springer 2012
Subjects:	Retail trade > Management Customer services > Management
Online Access:	Click Here to View Status and Holdings.
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MARC


LEADER	00000n a2200000 a 4501
001	wils-475136
020	#	#	\|a 9781461415534 (hbk.)
020	#	#	\|a 1461415535 (hbk.)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5429 \|b .S477 2012
245	0	0	\|a Service management \|b the new paradigm in retailing \|c edited by Jay Kandampully
260	#	#	\|a New York \|b Springer \|c 2012
300	#	#	\|a xxxii, 315 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Retail trade \|x Management
650	#	0	\|a Customer services \|x Management
700	1	#	\|a Kandampully, Jay
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=475136
964	#	#	\|c BOK \|d BM
998	#	#	\|a 00260##a003.5.1\|\|00260##b003.5.1\|\|00260##c003.5.1\|\|00300##a003.5.1\|\|00300##b003.5.1\|\|00300##c003.5.1\|\|