Service management the new paradigm in retailing
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| Format: | Unknown |
| Published: |
New York
Springer
2012
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xxxii, 315 p. ill. 24 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9781461415534 (hbk.) 1461415535 (hbk.) |
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Employee management and customer service in the retail industry