Employees first, customers second turning conventional management upside down

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Bibliographic Details
Main Author: Nayar, Vineet
Format: Book
Published: Boston, Mass Harvard Business Press 2010
Subjects:
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:viii, 198 p. 22 cm
Bibliography:Includes bibliographical references (p. [187]-188) and index
ISBN:9781422139066(hbk.)