Employees first, customers second turning conventional management upside down
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Main Author: | |
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Format: | Book |
Published: |
Boston, Mass
Harvard Business Press
2010
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Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
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Physical Description: | viii, 198 p. 22 cm |
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Bibliography: | Includes bibliographical references (p. [187]-188) and index |
ISBN: | 9781422139066(hbk.) |