Online dispute resolution for consumers in the European Union

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Bibliographic Details
Main Author: Cortaes, Pablo
Format: Book
Published: Abingdon, Oxon New York, NY Routledge 2011
Subjects:
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Table of Contents:
  • Consumer protection and access to justice in the e-commerce era : a European perspective
  • Online dispute resolution : an emerging option for redress strategy
  • Consumer adjudicative processes supported by technology : court processes and arbitration
  • Online mediation for consumers : the way forward
  • A legal framework to develop consumer ODR in the EU : a proposal