Win at work! the everybody wins approach to confliction resolution
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| Format: | Unknown |
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Hoboken, NJ
Wiley
c2010
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xvi, 237 p. ill. 23 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9780470599174 (cloth) 0470599170 (cloth) |
Managing Difficult Interactions Expert Solutions to Everyday Challenges 
Dealing with difficult people proven strategies for handling stressful situations and defusing tensions