Your customers' perception of quality what it means to your bottom line and how to control it

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Bibliographic Details
Main Author:	Kureemun, Baboo
Other Authors:	Fantina, Robert
Format:	Unknown
Published:	New York Productivity Press 2011
Subjects:	Consumers > Attitudes Quality of products > Public opinion
Online Access:	Click Here to View Status and Holdings.
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001	wils-470068
020	#	#	\|a 9781439845813 (hbk.)
020	#	#	\|a 1439845816 (hbk.)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5415.157 \|b .K85 2011
100	1	#	\|a Kureemun, Baboo
245	1	0	\|a Your customers' perception of quality \|b what it means to your bottom line and how to control it \|c Baboo Kureemun, Robert Fantina
260	#	#	\|a New York \|b Productivity Press \|c 2011
300	#	#	\|a xxv, 199 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references (p. 185-186) and index
650	#	0	\|a Consumers \|x Attitudes
650	#	0	\|a Quality of products \|x Public opinion
700	1	#	\|a Fantina, Robert
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=470068
998	#	#	\|a 00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|