This is service design thinking basics, tools, cases

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Bibliographic Details
Other Authors:	Stickdorn, Marc, Schneider, Jakob, Andrews, Kate
Format:	Unknown
Published:	Amsterdam, The Netherlands BIS Publishers 2011
Subjects:	Creative ability in business Creative thinking Lateral thinking Customer services
Online Access:	Click Here to View Status and Holdings.
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001	wils-461467
005	20198251043
020	#	#	\|a 9789063692797
020	#	#	\|a 906369279X
040	#	#	\|a AN# \|d ITMB
090	0	0	\|a HF5415.5 \|b .T65 2011
245	0	0	\|a This is service design thinking \|b basics, tools, cases \|c [concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews . [et al.] ; contributors, Adam Lawrence . [et al.]]
260	#	#	\|a Amsterdam, The Netherlands \|b BIS Publishers \|c 2011
300	#	#	\|a 373 p. \|b ill. (some col.) \|c 23 cm
504	#	#	\|a Includes bibliographical references (p. 340-365) and index
650	#	0	\|a Creative ability in business
650	#	0	\|a Creative thinking
650	#	0	\|a Lateral thinking
650	#	0	\|a Customer services
700	1	#	\|a Stickdorn, Marc
700	#	#	\|a Schneider, Jakob
700	#	#	\|a Andrews, Kate
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=461467
964	#	#	\|c BOK \|d AD
998	#	#	\|a 00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|01700##a0011.2.2\|\|02700##a0011.2.2\|\|