Perfect phrases for customer service hundreds of ready-to-use phrases for handling any customer service situation
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| Main Author: | |
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| Format: | Unknown |
| Published: |
New York
McGraw-Hill
2011
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| Edition: | 2nd ed |
| Series: | Perfect phrases series
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xiv, 239 p. 21 cm |
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| ISBN: | 9780071745062 (alk. paper) 0071745068 (alk. paper) |
Perfect phrases for customer service hundreds of tools, techniques, and scripts for handling any situation 
CUSTOMER SERVICE SKILLS FOR SUCCESS