QUALITY INSPIRED MANAGEMENT The Key to Sustainability
This book presents a unique and comprehensive, systems view of quality, emphasizing the importance of satisfying all stakeholders, not just customers or investors. It offers an innovative framework for considering key issues such as green/environmental business, HR/employee needs, community/civic ob...
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| Format: | Book |
| Language: | English |
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Boston
Prentice Hall
2011
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | This book presents a unique and comprehensive, systems view of quality, emphasizing the importance of satisfying all stakeholders, not just customers or investors. It offers an innovative framework for considering key issues such as green/environmental business, HR/employee needs, community/civic obligations, ethics, customer-centricity, and the growth of services. It bridges the gap between broad issues such as strategy, organization, and human factors, and the focused need for hard statistical data. Organized for maximum readability and instructional flexibility, it can be used with diverse syllabi and audiences, enabling students to contribute in roles ranging from manager to Six Sigma team leader. |
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| Physical Description: | xxiii, 623 pages illustrations 29 cm |
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9780131197565 0131197568 |
Quality a corporate force : managing for excellence