Crucial conversations tools for talking when stakes are high
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| Format: | Unknown |
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New York
McGraw-Hill
2002
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xv, 240 p. ill. 23 cm |
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| Bibliography: | Includes bibliographical references (p. 229) and index |
| ISBN: | 0071401946 9780071401944 |
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