Pay attention! how to listen, respond, and profit from customer feedback

Pay attention! how to listen, respond, and profit from customer feedback

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Bibliographic Details
Main Author:	Thomas, Ann 1951-
Other Authors:	Applegate, Jill
Format:	Book
Published:	Hoboken, NJ Wiley 2010
Subjects:	Customer relations
Online Access:	Click Here to View Status and Holdings.
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