Pay attention! how to listen, respond, and profit from customer feedback

Saved in:

Bibliographic Details
Main Author:	Thomas, Ann 1951-
Other Authors:	Applegate, Jill
Format:	Book
Published:	Hoboken, NJ Wiley 2010
Subjects:	Customer relations
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-449245
020	#	#	\|a 0470563559 (hbk.)
020	#	#	\|a 9780470563557 (hbk.)
040	#	#	\|a UKM \|d ITMB
090	0	0	\|a HF5415.5 \|b .T46 2010
100	1	#	\|a Thomas, Ann \|d 1951-
245	1	0	\|a Pay attention! \|b how to listen, respond, and profit from customer feedback \|c Ann Thomas, Jill Applegate
246	3	0	\|a How to listen, respond, and profit from customer feedback
260	#	#	\|a Hoboken, NJ \|b Wiley \|c 2010
300	#	#	\|a xvi, 205 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references (p. 189-190) and index
650	#	0	\|a Customer relations
700	1	#	\|a Applegate, Jill
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=449245
964	#	#	\|c BOK \|d P1