Pay attention! how to listen, respond, and profit from customer feedback

Pay attention! how to listen, respond, and profit from customer feedback

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Bibliographic Details
Main Author: Thomas, Ann 1951-
Other Authors: Applegate, Jill
Format: Book
Published: Hoboken, NJ Wiley 2010
Subjects:
Customer relations
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xvi, 205 p. ill. 24 cm
Bibliography:Includes bibliographical references (p. 189-190) and index
ISBN:0470563559 (hbk.)
9780470563557 (hbk.)

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