A practical guide to call center technology

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Bibliographic Details
Main Author:	Waite, Andrew J.
Format:	Book
Published:	Gilroy, CA CMP Books 2001
Subjects:	Telephone systems > Management Telephone in business > Communication systems Customer services > Management Customer services > Communication systems Call centers > Management
Online Access:	Click Here to View Status and Holdings.
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001	wils-447186
020	#	#	\|a 1578200946
020	#	#	\|a 9781578200948
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HE8788 \|b .W35 2001
100	1	#	\|a Waite, Andrew J.
245	1	2	\|a A practical guide to call center technology \|c by Andrew J Waite
246	3	0	\|a Call center technology
260	#	#	\|a Gilroy, CA \|b CMP Books \|c 2001
300	#	#	\|a iv, 497 \|b ill. \|c 23 cm
650	#	0	\|a Telephone systems \|x Management
650	#	0	\|a Telephone in business \|x Communication systems
650	#	0	\|a Customer services \|x Management
650	#	0	\|a Customer services \|x Communication systems
650	#	0	\|a Call centers \|x Management
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=447186
964	#	#	\|c BOK \|d OM
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