Designing the best call center for your business a complete guide for location, services, staffing, and outsourcing

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Bibliographic Details
Main Author:	Read, Brendan B.
Format:	Unknown
Published:	San Francis CMP Booksc2005
Edition:	2nd ed.
Subjects:	Customer relations Customer services > Management Call centers
Online Access:	Click Here to View Status and Holdings.
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LEADER	00000n a2200000 a 4501
001	wils-447185
020	#	#	\|a 1578203139 (pbk.)
020	#	#	\|a 9781578203130
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HE8788 \|b .R4 2005
100	1	#	\|a Read, Brendan B.
245	1	0	\|a Designing the best call center for your business \|b a complete guide for location, services, staffing, and outsourcing \|c by Brendan Read
250	#	#	\|a 2nd ed.
260	#	#	\|a San Francis \|b CMP Booksc2005
300	#	#	\|a xx, 362 \|b ill. \|c 23 cm
504	#	#	\|a Includes bibliographical references (p. 349).
650	#	0	\|a Customer relations
650	#	0	\|a Customer services \|x Management
650	#	0	\|a Call centers
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=447185
964	#	#	\|c BOK \|d OM
998	#	#	\|a 00250##a002.5.2\|\|00260##a002.8.2\|\|00260##b002.8.4\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|