Call centres and human resource management a cros - national perspectif
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| Format: | Unknown |
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Basingstoke, Hampshire
Palgrave Macmillan
2004
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| Online Access: | Click Here to View Status and Holdings. |
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| LEADER | 00000n a2200000 a 4501 | ||
|---|---|---|---|
| 001 | wils-447184 | ||
| 020 | # | # | |a 1403913048 (cloth) |
| 020 | # | # | |a 9781403913043 (cloth) |
| 040 | # | # | |a DLC |d ITMB |
| 090 | 0 | 0 | |a HE8789.G7 |b C35 2004 |
| 245 | 0 | 0 | |a Call centres and human resource management |b a cros - national perspectif |c edited by Stephen Deery and Nicholas Kinnie |
| 246 | 1 | # | |a Call centers and human resource management |
| 260 | # | # | |a Basingstoke, Hampshire |b Palgrave Macmillan |c 2004 |
| 300 | # | # | |a xi, 295 |b ill. |c 23 cm |
| 500 | # | # | |a "The material is drawn principally from a conference held at King's College London in November 2001"--Introd. |
| 504 | # | # | |a Includes bibliographical references and indexes. |
| 650 | # | 0 | |a Customer services |x Management |z Great Britain |
| 650 | # | 0 | |a Call centers |x Personnel management |z Great Britain |
| 650 | # | 0 | |a Call centers |x Personnel management |z Australia |
| 650 | # | 0 | |a Customer services |x Management |z Australia |
| 650 | # | 0 | |a Call centers |x Personnel management |z United States |
| 650 | # | 0 | |a Customer services |x Management |z United States |
| 700 | 1 | # | |a Deery, Steve. |
| 700 | # | # | |a Kinnie, Nicholas |c 1955- |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=447184 |
| 964 | # | # | |c BOK |d OM |
| 998 | # | # | |a 00260##a002.8.2||00260##b002.8.4||00260##c002.7.6||00300##a003.4.1||00300##b003.6.1||00300##c003.5.1||00500##a002.17.2||01700##a0011.2.2||01700##c0017.8|| |
Call handling operations S/NVQ level 2 candidate handbook