Call centres and human resource management a cros - national perspectif

Call centres and human resource management a cros - national perspectif

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Bibliographic Details
Other Authors: Deery, Steve, Kinnie, Nicholas 1955-
Format: Unknown
Published: Basingstoke, Hampshire Palgrave Macmillan 2004
Subjects:
Customer services > Management > Great Britain
Call centers > Personnel management > Great Britain
Call centers > Personnel management > Australia
Customer services > Management > Australia
Call centers > Personnel management > United States
Customer services > Management > United States
Online Access:Click Here to View Status and Holdings.
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Description
Item Description:"The material is drawn principally from a conference held at King's College London in November 2001"--Introd.
Physical Description:xi, 295 ill. 23 cm
Bibliography:Includes bibliographical references and indexes.
ISBN:1403913048 (cloth)
9781403913043 (cloth)

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