The call center handbook the complete guide to starting, running and improving your call center

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Bibliographic Details
Main Author:	Dawson, Keith
Format:	Book
Published:	San Francisco, CMP Books 2004
Edition:	5th ed
Subjects:	Management information systems > Management Customer services > Management Call centers > Management
Online Access:	Click Here to View Status and Holdings.
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001	wils-447183
020	#	#	\|a 1578203058 (pbk.)
020	#	#	\|a 9781578203055
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HE8788 \|b .D38 2004
100	1	#	\|a Dawson, Keith
245	1	4	\|a The call center handbook \|b the complete guide to starting, running and improving your call center \|c Keith Dawson
250	#	#	\|a 5th ed
260	#	#	\|a San Francisco, \|b CMP Books \|c 2004
300	#	#	\|a 283 p. \|c 23 cm
500	#	#	\|a Includes index
650	#	0	\|a Management information systems \|x Management
650	#	0	\|a Customer services \|x Management
650	#	0	\|a Call centers \|x Management
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=447183
964	#	#	\|c BOK \|d OM