The call center handbook the complete guide to starting, running and improving your call center

The call center handbook the complete guide to starting, running and improving your call center

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Bibliographic Details
Main Author: Dawson, Keith
Format: Book
Published: San Francisco, CMP Books 2004
Edition:5th ed
Subjects:
Management information systems > Management
Customer services > Management
Call centers > Management
Online Access:Click Here to View Status and Holdings.
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Description
Item Description:Includes index
Physical Description:283 p. 23 cm
ISBN:1578203058 (pbk.)
9781578203055

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