CUSTOMER SERVICE CAREER SUCCESS THROUGH CUSTOMER LOYALTY

CUSTOMER SERVICE CAREER SUCCESS THROUGH CUSTOMER LOYALTY

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Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievem...

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Bibliographic Details
Main Author: Timm, Paul R. (Author)
Format: Book Chapter
Language:English
Published: Upper Saddle River, N.J. Prentice Hall 2011
Edition:Fifth Edition
Subjects:
Customer services
Consumer satisfaction
Customer relations
Success in business
Online Access:Click Here to View Status and Holdings.
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