CUSTOMER SERVICE CAREER SUCCESS THROUGH CUSTOMER LOYALTY

• Main Author: Timm, Paul R. (Author)
• Format: Book Chapter
• Language: English
• Published: Upper Saddle River, N.J. Prentice Hall 2011
• Edition: Fifth Edition
• Subjects: Customer services; Consumer satisfaction; Customer relations; Success in business
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xii, 226 pages illustrations 26 cm
• Bibliography: Includes bibliographical references and index
• ISBN: 0135063973; 9780135063972

Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques.