Customer service skills for success

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Bibliographic Details
Main Author:	Lucas, Robert W.
Format:	Book
Published:	New York, NY McGraw-Hill 2012
Edition:	5th ed.
Subjects:	Customer services
Online Access:	Click Here to View Status and Holdings.
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LEADER	00000n a2200000 a 4501
001	wils-445351
005	2023519131145
020	#	#	\|a 9780073397115 (pbk.)
020	#	#	\|a 9780071315920 (pbk.)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5415.5 \|b .L83 2012
100	1	#	\|a Lucas, Robert W.
245	1	0	\|a Customer service \|b skills for success \|c Robert W. Lucas
250	#	#	\|a 5th ed.
260	#	#	\|a New York, NY \|b McGraw-Hill \|c 2012
300	#	#	\|a xix, 394 p. \|b ill. \|c 26 cm.
504	#	#	\|a Includes bibliographical references and index
526	0	#	\|a OCS461 \|b BM235 \|5 BM
526	0	#	\|a Customer Service Principles \|b Ijazah Sarjana Muda Pentadbiran Perniagaan (Kepujian) Pentadbiran Kesihatan \|5 Fakulti Pengurusan Perniagaan
650	#	0	\|a Customer services
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=445351