Service operations management improving service delivery

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Bibliographic Details
Main Author:	Johnston, Robert 1953-
Other Authors:	Clark, Graham 1949-
Format:	Book
Published:	Harlow, Essex, England Financial Times/Prentice Hall 2008
Edition:	3rd ed
Subjects:	Service industries > Management
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 9781405847322 (pbk. : alk. paper)
020	#	#	\|a 1405847328 (pbk. : alk. paper)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HD9980.5 \|b .J647 2008
100	1	#	\|a Johnston, Robert \|d 1953-
245	1	0	\|a Service operations management \|b improving service delivery \|c Robert Johnston and Graham Clark
250	#	#	\|a 3rd ed
260	#	#	\|a Harlow, Essex, England \|b Financial Times/Prentice Hall \|c 2008
300	#	#	\|a xvi, 533 p. \|b ill. \|c 25 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Service industries \|x Management
700	1	#	\|a Clark, Graham \|d 1949-
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=441074
964	#	#	\|c BOK \|d HM
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