Service operations management improving service delivery
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| Main Author: | |
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| Other Authors: | |
| Format: | Unknown |
| Published: |
Harlow, Essex, England
Financial Times/Prentice Hall
2008
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| Edition: | 3rd ed |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xvi, 533 p. ill. 25 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9781405847322 (pbk. : alk. paper) 1405847328 (pbk. : alk. paper) |
Service operations management improving service delivery 
SERVICE OPERATIONS MANAGEMENT Improving Service Delivery