Customer service a practical approach

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Bibliographic Details
Main Author:	Harris, Elaine K.
Format:	Unknown
Published:	Upper Saddle River, NJ Pearson Prentice Hall 2010
Edition:	5th ed.
Subjects:	Customer services
Online Access:	Click Here to View Status and Holdings.
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001	wils-440559
005	202253161538
020	#	#	\|a 9780135064337(alk. paper)
020	#	#	\|a 0135064333(alk. paper)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5415.5 \|b .H2897 2010
100	1	#	\|a Harris, Elaine K.
245	1	0	\|a Customer service \|b a practical approach \|c Elaine K Harris
250	#	#	\|a 5th ed.
260	#	#	\|a Upper Saddle River, NJ \|b Pearson Prentice Hall \|c 2010
300	#	#	\|a xiv, 177 p. \|b ill. \|c 26 cm.
500	#	#	\|a Includes index
526	8	#	\|a OCS461 \|b BA235 \|5 FBM
526	#	#	\|a Customer Service Principles \|b Bachelor of Health Administration (Hons.) \|5 Faculty of Business and Management
526	8	#	\|a OCS461 \|b BA234 \|5 FBM
526	8	#	\|a Customer Service Principles \|b Bachelor of Customer Service Management (Hons.) \|5 Faculty Of Business and Management
526	8	#	\|a OCS662 \|b BA234 \|5 FBM
526	8	#	\|a Current Issues in Customer Service \|b Bachelor of Customer Service Management (Hons.) \|5 Faculty of Business and Management
650	#	0	\|a Customer services
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=440559
964	#	#	\|c BOK \|d OM
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