Customer service a practical approach

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Bibliographic Details
Main Author: Harris, Elaine K.
Format: Book
Published: Upper Saddle River, NJ Pearson Prentice Hall 2010
Edition:5th ed.
Subjects:
Online Access:Click Here to View Status and Holdings.
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Description
Item Description:Includes index
Physical Description:xiv, 177 p. ill. 26 cm.
ISBN:9780135064337(alk. paper)
0135064333(alk. paper)