Answering consumer health questions the Medical Library Association guide for reference librarians

• Main Author: Spatz, Michele 1954- (Author)
• Corporate Author: Medical Library Association
• Format: Unknown
• Language: English
• Published: New York Neal-Schuman Publishers 2008
• Subjects: Medical libraries > Reference services > United States; Health education > Reference services > United States; Consumer education > United States
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xiv, 142 pages 23 cm
• Bibliography: Includes bibliographical references and index
• ISBN: 9781555706326 (pbk. : alk. paper); 1555706320 (pbk. : alk. paper)

Practical tips and tools for every health reference desk! Patrons seeking medical information are often trying to gain control following an upsetting diagnosis working with them can be rewarding and difficult. In this practical, readable guide, consumer health reference expert Michele Spatz, gives you an understanding of the psychology of those seeking medical information and the skills necessary to respond usefully and appropriately. Spatz outlines the most common inquiries and behaviors of health information searchers and the most useful go-to resources. Sample librarian-patron interactions in every chapter give you useful strategies and scripts.