Defusing the angry patron a how-to-do-it manual for librarians
How do libraries deal with angry comments on their websites, blogs, or social networks? Does having a security staff actually help defuse angry users? How can library staff members best respond to frustrated users who get angry in a chat reference setting? Here, renowned library consultant Rhea Rubi...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York
Neal-Schuman Publishers Inc
2011
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| Edition: | 2nd ed. |
| Series: | How-to-do-it manuals for libraries
no. 177 |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Defusing the angry patron a how-to-do-it manual for librarians and paraprofessionals