FAILURE TO COMMUNICATE HOW CONVERSATIONS GO WRONG AND WHAT YOU CAN DO TO RIGHT THEM
Your stomach's churning; you're hyperventilating - you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Boston, Mass.
Harvard Business Press
2010
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Communicate with confidence! how to say it right the first time and every time