CRM at the speed of light social CRM strategies, tools, and techniques for engaging your customers

Saved in:

Bibliographic Details
Main Author:	Greenberg, Paul
Format:	Unknown
Published:	New York McGraw-Hill 2010
Subjects:	Customer relations > Management Electronic commerce
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-426049
020	#	#	\|a 9780071590457 (alk. paper)
020	#	#	\|a 0071590455 (alk. paper)
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5415.5 \|b .G743 2010
100	1	#	\|a Greenberg, Paul
245	1	0	\|a CRM at the speed of light \|b social CRM strategies, tools, and techniques for engaging your customers \|c Paul Greenberg
260	#	#	\|a New York \|b McGraw-Hill \|c 2010
300	#	#	\|a xxvi, 662 p. \|b ill. \|c 24 cm
500	#	#	\|a Includes index
650	#	0	\|a Customer relations \|x Management
650	#	0	\|a Electronic commerce
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=426049
964	#	#	\|c BOK \|d CS
998	#	#	\|a 00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|00500##a002.17.2\|\|