Unleashing excellence the complete guide to ultimate customer service

Unleashing excellence the complete guide to ultimate customer service

Saved in:

Bibliographic Details
Main Author:	Snow, Dennis
Other Authors:	Yanovitch, Teri
Format:	Book
Published:	Hoboken, N.J. Wiley 2010.
Edition:	2nd ed., updated and expanded
Subjects:	Customer services Customer relations
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

The complete idiot's guide to great customer service
by: Karr, Ron
Published: (1998)

How to turn customer service into customer sales
by: Katz, Bernard
Published: (1988)

How to turn customer service into customer sales
by: Katz, Bernard
Published: (1988)

Beyond customer service keeping customers for life
by: Gerson, Richard F
Published: (1992)

How to turn customer service into customer sales
by: Katz, Bernard
Published: (1990)

Keep the customer! making customer service your competitive edge
by: Desatnick, Robert L
Published: (1990)

Customer service a practical approach
by: Harris, Elaine K
Published: (1996)

Design and operation of customer service systems
by: Bender, Paul S. 1936-
Published: (1976)

At your service calamities, catastrophes, and other curiosities of customer service
by: Becker, Hal M
Published: (1998)

Superior customer service the prompt approach to success
by: Quinn, Michael
Published: (2007)

SERVICE DESIGN FOR BUSINESS A Practical Guide to Optimizing the Customer Experience
by: Reason, Ben 1972-, et al.
Published: (2016)

Managing to keep the customer how to achieve and maintain superior customer service throughout the organization
by: Desatnick, Robert L
Published: (1993)

Managing to keep the customer how to achieve and maintain superior customer service throughout the organization
by: Desatnick, Robert L
Published: (1987)

Customer bonding pathway to lasting customer loyalty
by: Cross, Richard 1947-, et al.
Published: (1995)

Achieving excellence through customer service
by: Tschohl, John
Published: (1996)

Achieving excellence through customer service
by: Tschohl, John
Published: (1996)

Achieving excellence through customer service
by: Tschohl, John
Published: (1991)

Care packages for your customers an idea a week to enhance customer service
by: Glanz, Barbara A.
Published: (2007)

Customer-oriented planning
by: Ferrell, Robert W
Published: (1970)

How you do...what you do create service excellence that wins clients for life
by: Livingston, Bob 1937-
Published: (2008)

Hey, I'm the customer
by: Willingham, Ron 1932-
Published: (1992)

Super service seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it
by: Gee, Val
Published: (2009)

Super service seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it
by: Gee, Jeff
Published: (1999)

The Customer Experience Book How to design, measure and improve customer experience in your business
by: Pennington, Alan
Published: (2016)

The restaurant server's guide to quality customer service a step-by-step resource to increase your success and income as a restaurant server
by: Martin, William B
Published: (1987)

Customers as partners building relationships that last
by: Bell, Chip R
Published: (1996)

Customers as partners building relationships that last
by: Bell, Chip R
Published: (1994)

Kaizen strategies for customer care how to create a powerful customer-care program - and make it work
by: Wellington, Patricia
Published: (1995)

How to win customers and keep them for life
by: LeBoeuf, Michael
Published: (1987)

Interacting with clients and customers a foot in the door
by: Hardman, Lee
Published: (1997)

The customer-driven company moving from talk to action
by: Whiteley, Richard C
Published: (1991)

25 tips for excellent customer service an action plan for service success
by: Linton, Ian
Published: (1995)

Keep the right customers the key steps to profitable customer retention
by: Stewart, Mark 1962-
Published: (1996)

The extra mile building profitable customer relations every time
Published: (1994)

Customer service delivery research and best practices
Published: (2006)

The Only thing that matters bringing the power or the customer into the center of your business
by: Albrecht, Karl
Published: (1993)

What customers crave how to create relevant and memorable experiences at every touchpoint
by: Webb, Nicholas J. 1958-
Published: (2017)

Designing service excellence people and technology
by: Hunt, Brian
Published: (2015)

What do your customers really want? here's a sure-fire way to find out
by: Lytte, John F
Published: (1994)

What do your customers really want? here's a sure-fire way to find out
by: Lytle, John F
Published: (1993)