Unleashing excellence the complete guide to ultimate customer service

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Bibliographic Details
Main Author:	Snow, Dennis
Other Authors:	Yanovitch, Teri
Format:	Unknown
Published:	Hoboken, N.J. Wiley 2010.
Edition:	2nd ed., updated and expanded
Subjects:	Customer services Customer relations
Online Access:	Click Here to View Status and Holdings.
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090	0	0	\|a HF5415.5 \|b .S615 2010
100	1	#	\|a Snow, Dennis.
245	1	0	\|a Unleashing excellence \|b the complete guide to ultimate customer service \|c Dennis Snow, Teri Yanovitch.
250	#	#	\|a 2nd ed., updated and expanded
260	#	#	\|a Hoboken, N.J. \|b Wiley \|c 2010.
300	#	#	\|a xviii, 238 p. \|b ill. \|c 24 cm
500	#	#	\|a Includes index
500	#	#	\|a Previous ed.: Sanford, Fla.: DC, 2004
650	#	0	\|a Customer services
650	#	0	\|a Customer relations
700	1	#	\|a Yanovitch, Teri
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