Unleashing excellence the complete guide to ultimate customer service

Saved in:

Bibliographic Details
Main Author:	Snow, Dennis
Other Authors:	Yanovitch, Teri
Format:	Book
Published:	Hoboken, N.J. Wiley 2010.
Edition:	2nd ed., updated and expanded
Subjects:	Customer services Customer relations
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-422301
020	#	#	\|a 9780470503805
020	#	#	\|a 0470503807
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5415.5 \|b .S615 2010
100	1	#	\|a Snow, Dennis.
245	1	0	\|a Unleashing excellence \|b the complete guide to ultimate customer service \|c Dennis Snow, Teri Yanovitch.
250	#	#	\|a 2nd ed., updated and expanded
260	#	#	\|a Hoboken, N.J. \|b Wiley \|c 2010.
300	#	#	\|a xviii, 238 p. \|b ill. \|c 24 cm
500	#	#	\|a Includes index
500	#	#	\|a Previous ed.: Sanford, Fla.: DC, 2004
650	#	0	\|a Customer services
650	#	0	\|a Customer relations
700	1	#	\|a Yanovitch, Teri
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=422301
964	#	#	\|c BOK \|d HM
998	#	#	\|a 00250##a002.5.2\|\|00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|00500##a002.17.2\|\|01500##a002.17.2\|\|