Unleashing excellence the complete guide to ultimate customer service
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Published: |
Hoboken, N.J.
Wiley
2010.
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| Edition: | 2nd ed., updated and expanded |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Includes index Previous ed.: Sanford, Fla.: DC, 2004 |
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| Physical Description: | xviii, 238 p. ill. 24 cm |
| ISBN: | 9780470503805 0470503807 |
The complete idiot's guide to great customer service