Super service seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Published: |
New York
McGraw-Hill
2009
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| Edition: | Completely rev. and expanded |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Includes index |
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| Physical Description: | 204 p. ill. 24 cm |
| ISBN: | 9780071625791 |
Super service seven keys to delivering great customer service even when you don't feel like it : even when they don't deserve it