Service innovation how to go from customer needs to breakthrough services
Saved in:
Main Author: | Bettencourt, Lance |
---|---|
Format: | Book |
Published: |
New York
McGraw-Hill
2010
|
Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Technology and customer service profitable relationship building
by: Timm, Paul R.
Published: (2005) -
Designing service excellence people and technology
by: Hunt, Brian
Published: (2015) -
Customer experience 3.0 high-profit strategies in the age of techno service
by: Goodman, John A.
Published: (2014) -
Service innovation organizational responses to technological opportunities & market imperatives
Published: (2003) -
Innovation in the Service Economy The New Wealth of Nations
by: Gallouj, Faiz
Published: (2002)