Service innovation how to go from customer needs to breakthrough services

Saved in:

Bibliographic Details
Main Author:	Bettencourt, Lance
Format:	Book
Published:	New York McGraw-Hill 2010
Subjects:	Customer services Customer services > Technological innovations
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-422281
020	#	#	\|a 9780071713009
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5415.5 \|b .B4848 2010
100	1	#	\|a Bettencourt, Lance
245	1	0	\|a Service innovation \|b how to go from customer needs to breakthrough services \|c Lance A. Bettencourt.
260	#	#	\|a New York \|b McGraw-Hill \|c 2010
300	#	#	\|a xxix, 255 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references (p. 237-240) and index
650	#	0	\|a Customer services
650	#	0	\|a Customer services \|x Technological innovations
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=422281
964	#	#	\|c BOK \|d HM
998	#	#	\|a 00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|