Exceptional service, exceptional profit the secrets of building a five-star customer service organization

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Bibliographic Details
Main Author:	Inghilleri, Leonardo
Other Authors:	Solomon, Micah
Format:	Book
Published:	New York American Management Association 2010
Subjects:	Customer services Consumer satisfaction Customer loyalty
Online Access:	Click Here to View Status and Holdings.
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090	0	0	\|a HF5415.5 \|b .I543 2010
100	1	#	\|a Inghilleri, Leonardo
245	1	0	\|a Exceptional service, exceptional profit \|b the secrets of building a five-star customer service organization \|c Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze
260	#	#	\|a New York \|b American Management Association \|c 2010
300	#	#	\|a xvi, 170 p. \|c 24 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer services
650	#	0	\|a Consumer satisfaction
650	#	0	\|a Customer loyalty
700	1	#	\|a Solomon, Micah
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