Customer relationship management essentials

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Bibliographic Details
Main Author:	Gosney, John
Other Authors:	Boehm, Thomas P
Format:	Book
Published:	New Delhi, India PHI Learning Private Limited 2000
Subjects:	Customer relations > Management Electronic commerce > Customer services > Management.
Online Access:	Click Here to View Status and Holdings.
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MARC


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040	#	#	\|a ITMB
090	0	0	\|a HF5415.5 \|b .G68 2000
100	1	#	\|a Gosney, John
245	1	0	\|a Customer relationship management essentials \|c John W. Gosney, Thomas P. Boehm
260	#	#	\|a New Delhi, India \|b PHI Learning Private Limited \|c 2000
300	#	#	\|a xviii, 234 p. \|b ill. \|c 24 cm
500	#	#	\|a Includes index
650	#	0	\|a Customer relations \|x Management
650	#	0	\|a Electronic commerce \|x Customer services \|x Management.
700	1	#	\|a Boehm, Thomas P
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=417816
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